Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Yes, all styles posted on the website are on-hand & available unless stated otherwise.
Yes, we do! You may check out our general size guide. Also, you can find our general size chart at the bottom of each product page.
Regular Shipping (3-5 days within GMM)
Once your order & payment is confirmed, we start processing your order. You’ll receive a shipping confirmation e-mail with your tracking number & link to the tracking page. The shipment’s status may take 12-24 hours to show up.
If the tracking information states that your items have been delivered but you have not received it, please check around your house, or with the guard or receptionist of your building/compound/subdivision in case they received the package on your behalf. Also try checking with your neighbor in case it was delivered to them by mistake.
You may also send us an email at delssalesmanager@gmail.com & we will help you contact the courier & locate your package. We are always willing to provide assistance when this happens. However, UniformExpress is not responsible for lost or stolen packages if delivery has been confirmed through the order tracker.
If you need to swap an item
Returns and Exchanges
We DO NOT offer refunds. Except for incidents wherein your order has become out of stock and we are unable to deliver the item/s, we will cancel your order and refund you the amount.
We allow returns & exchanges on non-sale items. You may exchange your item to a different size only.
You have 5 days from the date of receipt to initiate a return & exchange request via My Account
All SALE items are FINAL SALE. They are non-returnable, non-exchangeable, non-refundable.
Items bought with discount equal and higher than 25% are also considered final sale and are non-returnable, non-exchangeable, non-refundable.
Items bought on Flash Sales and other special promotions may or may not be exchangeable. Please read each promotion’s terms & conditions before buying.
We only allow customers to exchange once and only to a different size.
If you purchased multiple items in your order, you’ll have to request an exchange for these together. We do not allow separate exchange requests.
Returns are free if you were sent the wrong order or if you receive faulty or damaged item/s. However, this does not include damages caused by mishandling, and normal wear and tear.
Other than that, customers bear the shipping fees for returning & exchanging of orders.
You may request to return & exchange your order via My Account
You will need to input your order number and the e-mail address associated with your order.
We highly encourage you to do. This will help prove that you are sending back the item/s undamaged. This also proves you received your order & are able to send it back to us (in case the courier loses your package en route to us).
Returns for damaged/faulty item/s and wrong item/s, it is mandatory you upload photos.
If your return request was approved, expect someone from our team to reach out to you via e-mail or text within 1-2 business days.
If your request was rejected, it may be because of the following:
- You initiated the request past the 5-day window.
- Your photos were not sufficient enough to prove you received faulty or damaged item/s.
- You did not send over the item/s within 3-business days after we approved your request.
If you opted to return by regular courier, you don’t have to do anything except give the package to the courier when they arrive at your place.
If you opted to return by using Grab/Lalamove/Mr. Speedy, you have 3 business days to return the item/s to us.
Please note, if you fail to return the items in 3 business days we will assume you have changed your mind and cancel the exchange request.
If you opted for same-day delivery, we can send out your item/s within 24 hours of receipt of the returned item/s. However, this must be scheduled with our team beforehand.
If you opted for regular courier, it may take 2-4 business days for Metro Manila addresses, and 7-14 days for Provincial addresses.